The number of people worldwide who are being harmed by their healthcare systems is increasing at a much higher rate than the world's population

An estimated 795,000 Americans become permanently disabled or die annually across care settings because dangerous diseases are misdiagnosed

A Typology of Organisational Cultures

The Problem with ‘5 Whys’

Hospitals that employ more nurse assistants relative to the number of professionally qualified nurses have higher mortality rates, lower patient satisfaction, and poorer quality and safety of care, according to a new European study published in BMJ Quality and Safety.